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At ProImprint, we stand behind every order. If your order doesn’t meet expectations, we make it right hassle free.
30-Day Flexibility - More time to ensure your order is exactly right.
Hassle-Free Returns - Quick and easy process, no complicated steps.
Fast Resolutions - No back-and-forth, just fast solutions.
Trusted by 250,000+ Brands - Businesses rely on us for quality and service.
With ProImprint's 30-Day Return Policy , you can order with peace of mind knowing we’ve got you covered.
Reach out via phone, chat, or email for assistance
Ship the item within 30 days (We'll cover shipping for defective items)
Processed in just 5-10 business days
It's that simple! We value your time and want to make sure your branding stands out—without any worries.
1. What qualifies for a return or reprint?
We will gladly reprint or replace your order if there is a production error on our end—such as a misprint, incorrect item, or wrong artwork that differs from your approved proof.
2. I approved the proof but now I see a mistake—can I return it?
Once a proof is approved, we proceed with production based on that approval. Unfortunately, we cannot offer returns or reprints for mistakes that were approved by the customer.
3. How long do I have to report an issue with my order?
You have up to 30 days from the delivery date to report any issues. The sooner you notify us, the faster we can resolve it for you.
4. Do I need to return the defective products?
In most cases, yes. We'll provide return instructions, and if the issue is on our end, we’ll cover the return shipping costs.
5. How long does it take to receive my refund or reprint?
Once we receive and inspect the returned items, refunds or replacements are typically processed within 5-10 business days.
To win you back, here’s a Special Site Wide Offerjust for you
